Some 110 staff and teachers from all the NurtureStars centres at six SAFRA clubs got together for the first time on 14th July 2017 to learn how to enhance customer service.
All the childcare centres were closed on that day to allow the staff to take part in the full-day bonding and learning programme at the first NurtureStars Day 2017 that was held at Mount Faber SAFRA.
They took part in team bonding activities aligned to help them learn knowledge and skills to use various communication platforms, such as face-to-face, telephone, email, website and social media engagements, to more effectively provide better service to customers, especially the children and their parents.
The theme for the learning exercise was “The Age of Connectivity: How Can You Interact Better with Your Customers”. It was also attended by some members of the Joint Committee of Nurturestars, which is a joint venture between SAFRA and Kinderland, including Mr Donald Tan, Deputy CEO of SAFRA and Mr Seet Lee Kiang General Manager of Kinderland Educare Service Pte Ltd.
In his speech, Mr Tan said NurtureStars leverages on the strength of SAFRA and Kinderland to provide the best possible childcare service for National Servicemen. He stressed the importance of fostering good relations with the parents through frequent engagements.
The staff had fun attending mini lectures, interactive activities, group exercises, role-plays, as well as sharing/feedback sessions. It was an excellent opportunity to relearn and acquire new skills for win-win engagements, including verbal and non-verbal communication to create the right impression that lasts, the use of appropriate opening and closing lines for specific situations, and how to encourage, capture and escalate feedback.
Some 45 Chinese teachers also had the opportunity to learn the finer points of arranging floral bouquets and create banners using dried flowers. It was designed to equip the teachers to nurture creativity amongst their children and educate them in environmental awareness by using recycle materials for DIY projects.
The day’s programme concluded with a “Salute” from all in attendance to commemorate “NS50”.
NurtureStars was established seven years ago with its first centre in Mount Faber.
Today it has six centres, with the latest addition of Punggol SAFRA, catering to over 500 children with a team of 116 staff.
Mr Donald Tan, Deputy CEO of SAFRA giving his welcome speech during the event.
Teachers learning how to use dry flowers to make banners.
Teachers listening attentively to the trainer on how to effectively provide better service to customers, especially the children and their parents.